Shipping policy

At Shopzon, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains our order processing and delivery procedures.

1. Order Processing Time

Orders are generally processed within [1–3] business days after payment confirmation.

Orders placed on Sundays, public holidays, or outside business hours may be processed on the next business day.

Processing times may vary during sales, holidays, or periods of high order volume.

2. Shipping and Delivery Time

Estimated delivery times are as follows:

  • Local deliveries: 7 business days.

  • Remote locations: [10–12] business days.

These are estimates only and are not guaranteed delivery dates. Actual delivery times depend on the destination and courier service.

3. Shipping Charges

Shipping charges will be displayed during checkout before the order is completed.

We may offer free shipping on selected products or qualifying orders, as specified on our website.

4. Order Tracking

Where tracking is available, customers will receive tracking details through [email/SMS/WhatsApp] after the order has been dispatched.

Customers can use these details to check the shipment status.

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after dispatch.

Additional charges may apply for re-delivery where permitted and disclosed.

6. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery period or appears to be lost, contact us at [Support Email].

We will coordinate with the courier service and assist with an appropriate resolution.

7. Damaged Packages

If your order arrives damaged, please contact us within [48 hours] of delivery. Include your order number and photographs of the package and product.

We will review the issue in accordance with our Return and Refund Policy and applicable law.

8. Undeliverable Orders

If a shipment cannot be delivered because of an incorrect address, repeated failed delivery attempts, or refusal to accept the package, we will contact the customer where reasonably possible to determine the next steps.

Any applicable return shipping or re-delivery charges will be communicated in advance, subject to applicable law.

9. International Shipping

International shipping is available only for destinations listed at checkout. Customs duties, import taxes, and other charges will be handled as disclosed during checkout and in accordance with applicable law.